Shipping Policy
Mad Trails Surrons is committed to providing reliable and efficient shipping services for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
During periods of high demand, holidays, promotions, or inventory updates, processing times may be extended.
Shipping Methods
We work with trusted shipping and freight partners to deliver products safely and efficiently.
Shipping methods may vary depending on:
- Product type and size
- Customer location
- Inventory location
- Carrier availability
Estimated Delivery Times
Estimated delivery times may vary based on destination and shipping method selected.
- United States: 3–10 business days
- Canada: 5–12 business days
- International destinations: 7–21 business days
Delivery estimates are not guaranteed and may be affected by weather conditions, customs procedures, transportation delays, or other circumstances beyond our control.
Shipping Charges
Shipping costs are calculated based on the product, destination, shipping method, and carrier rates applicable at the time of purchase.
Any shipping fees will be displayed during checkout before an order is finalized.
Large Products and Freight Deliveries
Certain products, including electric dirt bikes, ATVs, quads, and oversized equipment, may require specialized freight transportation.
Customers may be contacted after purchase to coordinate delivery details, scheduling, and any special handling requirements.
Order Tracking
When available, tracking information will be provided after an order has been shipped.
Customers may use the provided tracking number to monitor shipment progress through the carrier’s tracking system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
Mad Trails Surrons is not responsible for delays, additional charges, or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Damaged Shipments
Customers should inspect all deliveries upon arrival.
If a shipment arrives visibly damaged, customers should document the condition immediately and contact us as soon as possible with photographs and supporting information.
Lost or Delayed Shipments
While we work closely with shipping carriers to ensure timely delivery, delays may occasionally occur.
If you believe your shipment has been lost or significantly delayed, please contact our support team for assistance.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or regulatory requirements that may apply in their country.
Customs clearance procedures may affect delivery times and are outside our control.
Shipping Restrictions
Certain products may not be available for shipment to specific regions due to transportation restrictions, local regulations, or carrier limitations.
If shipping restrictions apply, customers will be notified as soon as possible.
Contact Us
If you have questions regarding shipping, delivery estimates, freight transportation, or order tracking, please contact us through our Contact Us page.
Last Updated: June 2026