Warranty Information
Mad Trails Surrons is committed to helping customers understand warranty coverage for electric bikes, ATVs, quads, riding gear, parts, and accessories purchased through our store.
Manufacturer Warranty
Many products sold by Mad Trails Surrons may include warranty coverage provided directly by the manufacturer. Warranty terms, duration, coverage, and claim procedures may vary by brand, product type, and model.
What May Be Covered
- Manufacturer defects
- Electrical component issues covered by the manufacturer
- Factory-related mechanical faults
- Battery or motor issues where applicable
- Eligible parts covered under the product warranty
What Is Not Covered
- Normal wear and tear
- Damage caused by misuse, crashes, accidents, or neglect
- Improper assembly, installation, or maintenance
- Unauthorized modifications or aftermarket alterations
- Water damage, corrosion, or weather-related damage
- Consumable parts such as tires, brake pads, chains, grips, and similar items
Used Bikes and Clearance Items
Used bikes, pre-owned products, clearance items, and final-sale products may have limited or no warranty coverage unless clearly stated on the product listing or purchase documentation.
Warranty Claim Requirements
To request warranty assistance, customers may be asked to provide:
- Full name and contact information
- Order number or proof of purchase
- Product name, model, and serial number if available
- Description of the issue
- Clear photos or videos showing the problem
Inspection and Approval
Warranty claims may require review, inspection, or approval by Mad Trails Surrons, the manufacturer, or an authorized service provider. Submission of a warranty request does not guarantee approval.
Repairs, Replacement, or Parts
Depending on the warranty terms and claim approval, the resolution may include repair guidance, replacement parts, product replacement, or another remedy approved by the manufacturer.
Customer Responsibility
Customers are responsible for using products safely, following manufacturer instructions, performing regular maintenance, and complying with local laws and riding requirements.
Contact Us for Warranty Help
If you believe your product may qualify for warranty support, please contact us through our Contact Us page with your order details and supporting information.
Last Updated: June 2026